Welcome to Harvard Management Resources Nigeria Limited   Click to listen highlighted text! Welcome to Harvard Management Resources Nigeria Limited

FAQs

Will Harvard be available any time we call on them?

Yes, we will always be available.

What do I do in the event of an emergency and who do I call?

An emergency is defined as an immediate threat to someone or something's safety or security. This may include floods, biohazards or similar situations. If you have a maintenance emergency at Harvard Management, use the phone to contact one of the following numbers : +2348032424633, +2340822071890

How long will it take for my request to be resolved?

The purpose of the Service Requests Priority Guidelines are to:

  • Provide a system to prioritize the use of limited staff and financial resources.
  • Provide equitable treatment to all customers.
  • Allow the orderly, timely and efficient accomplishment of facilities work.

When work is received it is assigned to one of five priority levels. Within each priority level work is assigned primarily on a first-in, first-out basis, subject to coordination of work and availability of time, materials and human resources. As requests are received, they will be scheduled according to the following priorities.

Emergency

Emergencies will be addressed as soon as possible. Examples are failure in electrical power, a break in the water line, lock failure, personal safety, etc. Emergencies should be called in to the Facilities Management Service Center at (269) 387-8514 or the WMU Department of Public Safety after hours at (269) 387-5555.

Same-day service

This refers to failures that impair but do not render inoperative and will normally be accomplished within 24 hours.

10-day service

This service is considered a higher priority routine work. All routine work is scheduled depending on the availability of the trades persons and materials involved. Our objective is to complete the request in 10 working days.

30-day service

This service is considered a lower priority routine work. Labor and material availability place work in this category. Our objective is to complete the request in 30 working days.

Deferred work

While every attempt is made to accomplish all work in a timely manner, there are times when maintenance must be deferred. The requesting department or individual will be notified of the reasons for the delay. The understanding of the occupants affected in these cases is greatly appreciated.

Will I have to pay for the repairs I have requested?

In general, there are no costs associated with routine maintenance at WMU. With the case of vandalism or misuse of a building component, costs will be the responsibility of the identified individual or department.

Also, it is important to understand the difference between routine maintenance (i.e., the work orders submitted into Harvard Facilities) and a project or renovation requested by a staff for a personal space. The following types of services are a partial list of those paid for by the requesting department:

  • Installing special or dedicated department equipment
  • Maintaining special or dedicated department equipment
  • Furniture or work stations
  • Appliances
  • Office painting
  • Carpeting replacement

Does Building Services clean every night, including vacuuming, emptying trash, dusting, etc.?

Yes, we do clean every night, but we perform different functions each evening. Refer to our List of Harvard Facilities Cleaning Services for a detailed daily schedule.

What does a Facilities Management project manager do?

The project manager, or PM, works with the client to develop the scope, budget, and schedule of renovation and alteration work. Once an agreement is reached, the PM manages the construction to final acceptance and beyond, facilitating any warranty work that may arise.

How long will it take to complete my Maintenance Work Request?

This depends on the maintenance backlog list and the criticality of the request. Normally 1 to 3 days.

How do I know if you can do the type of work we need done?

Harvard Facilities Management does any type of work at any time base on the type facilities job awarded. Depending on our workload and the size of the job, we may deem it necessary to hire an outside contractor, which we will oversee.

Who do I contact if I have questions or concerns about my service?

If you have any questions from the time your request is submitted to after the work is done, contact the Facilities Management Service Center at (+234) 8032424633 or send  E-mail to the management through info@harvardfacilities.com .

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